Terms and Conditions

By booking a ride, signing a rental contract, or otherwise using the services of Prestige Signature Rides & Concierge ("we", "us", "our"), the purchaser and all passengers agree to the terms and conditions below. Please read them carefully.

1. Conduct and legal compliance

Prestige Signature Rides & Concierge strictly enforces State and Federal laws and maintains a zero-tolerance compliance policy: no alcoholic beverages may be consumed or used by any person not of legal drinking age. U.S. law enforcement agencies aggressively enforce this policy. No person may bring contraband aboard any vehicle owned or operated by Prestige Signature Rides & Concierge.

Prestige Signature Rides & Concierge is not responsible for injuries that occur due to horseplay while the vehicle is in motion or at a standstill. The purchaser is responsible for the conduct of his or her guests. Vehicles may not be loaded beyond seating capacity. No smoking is permitted in our vehicles.

2. Damage and cleaning charges

At the chauffeur's discretion, the purchaser agrees to be fully liable for all charges incurred during the rental, including but not limited to:

• $600.00 per damaged seat; $200.00 per damaged carpet; $200.00–$600.00 per damaged mirror
• $100.00 minimum for extensive cleanup (spills, etc.)
• $200.00 detailing and wax (exterior, due to sickness)
• $175.00 shampoo and disinfecting (interior, due to sickness)
• $200.00 minimum for each burn hole, rip, or tear to upholstery
• $200.00 minimum for each act of vandalism
• Downtime — loss of revenue for each hour the vehicle is out of service, as stated in the contract

3. Personal belongings

Prestige Signature Rides & Concierge recommends that all personal valuables be removed from the vehicle when it is unattended. We will not be held responsible for any lost, stolen, or damaged articles.

4. Right to terminate

Prestige Signature Rides & Concierge reserves the right to terminate this or any other contract for noncompliance with the requirements above — in particular, if renters do not follow the chauffeur's requests made in order to obey the rules of this contract.

5. Cancellation and changes

All changes and cancellations must be made within an appropriate window prior to the pickup time: reservations must be cancelled at least 24 hours before the scheduled pickup. Failure to contact our office to cancel will result in a non-refundable no-show fee. Please note that cancellation terms may vary due to special events and/or partner policies.

6. Refund policy

Any deposits collected for individual transportation bookings (single bookings) are non-refundable. For all group and contracted transportation, including special events, deposits are non-refundable unless otherwise specified in the terms of the agreement. No refunds will be issued after services have been rendered. See our refund policy for further detail.

7. No-shows

Any deposit (credit card authorization or any other form of financial transaction) is non-refundable for any reason if a cancellation occurs on the renter's side. All no-show purchasers will be charged the full amount of the agreed-upon contract.

8. Deposits and balance

The open balance is due immediately at the beginning of the agreed job. The renter authorizes the immediate 25% non-refundable deposit and the final payment, and states that he or she is the authorized purchaser for this rental contract and the authorized cardholder for the credit card provided — responsible and liable for payment of the total amount, by cash, credit card, or other form of financial transaction. No personal or business checks are accepted.

As with all contracts, the rental contract between the renter and Prestige Signature Rides & Concierge is made with the information and terms given to us. All information provided by the renter is binding and cannot be changed without Prestige Signature Rides & Concierge's acceptance. If the contract is cancelled after it is signed, Prestige Signature Rides & Concierge remains authorized to collect the remaining balance in full if the vehicle is not re-rented for the cancelled date for the same or a higher amount. We reserve the requested date upon approval of the purchaser's credit card by telephone, text, or email. The cardholder authorizes use of the credit card information over phone, fax, or internet in combination with a signed contract.

9. Identification at pickup

Because reservations are made over the phone, fax, or internet, a signed credit card slip is not required to confirm the booking. Proof of identity of the purchaser using the credit card must be supported by the signed contract or credit card authorization, by fax or in person. At the time of pickup we require the credit card and the state-issued identification of the purchaser who authorizes the transaction for the signed contract. If the purchaser cannot provide all of these items at pickup, Prestige Signature Rides & Concierge will not start the job, as we would have no proof of legal possession of the credit card. The purchaser remains fully responsible to pay the total amount, having failed to provide the required items.

10. Availability and overtime

Prestige Signature Rides & Concierge cannot guarantee the availability of overtime. It is important that the purchaser allows for anticipated delays and adheres to the agreed schedule. If the purchaser wishes to change the itinerary time, they may do so only if Prestige Signature Rides & Concierge can still accommodate other clients who booked before or after that time. The purchaser agrees to pay additional charges incurred, such as overtime, tolls, and parking.

Overtime for transfer jobs is charged in 15-minute increments. Transfer jobs are priced for immediate pickup and drop-off; no wait time is included, and the base price covers simple transportation only. Overtime is billed at one-quarter of the hourly rate or one-quarter of the transfer charge. If a customer fails to appear at a designated pickup location and does not inform the office or driver, the full amount of contracted time will be charged. The purchaser authorizes Prestige Signature Rides & Concierge to charge any additional charges to the purchaser's credit card as a supplemental charge after services have been rendered.

11. Gratuity and payment

A 20% gratuity will be added to your total charge. If cash payment is selected, payment is due at the beginning of the rental time. The customer agrees to allow Prestige Signature Rides & Concierge to obtain an authorization for the credit card and amount for the event described in the contract.

If any payment due remains unpaid ten (10) days after the due date, Prestige Signature Rides & Concierge has the right to add and collect late charges with interest at the maximum rate allowed by law. All such sums are due and owing, together with any other expenses (filing fees, court costs, and reasonable attorney's fees). The cardholder/purchaser agrees to pay Prestige Signature Rides & Concierge such amounts upon signing the contract.

12. Complaints

If, for any reason, the purchaser is not fully satisfied with the services received, they have 12 hours after the completion of the job to file a complaint in writing. If Prestige Signature Rides & Concierge does not receive a written complaint within that time frame, the purchaser agrees that there is no valid complaint and that they are fully satisfied with the services received. Filing a written complaint ensures both parties clearly understand the issue and helps Prestige Signature Rides & Concierge assist the purchaser with any reimbursement. The purchaser will be contacted within one week of the complaint to settle the matter.

13. Vehicle equipment and amenities

The purchaser understands that, separate from the safety of the vehicle itself, heat and the heavy use of power-operated equipment may be subject to temporary failure, and the purchaser therefore has no dispute in general against Prestige Signature Rides & Concierge or the authorized payment on that basis. Such a failure does not interfere with the safety of the vehicle and has no effect on continuing or paying for the contracted trip. Prestige Signature Rides & Concierge confirms that all vehicles are constantly checked to keep the highest possible standards and to eliminate such failures as much as possible.

14. Vehicle substitution and upgrades

Prestige Signature Rides & Concierge agrees to send the vehicle offered in the contract. We reserve the right to upgrade or switch vehicles in the case of an emergency breakdown or if a vehicle has been in an accident. This will only happen in emergencies, and any change will be an upgrade — never a downgrade. If no upgrade is available, Prestige Signature Rides & Concierge gives the customer the right to downsize the vehicle and receive an additional discount if desired. No additional charge will be applied to the customer if an upgrade is made without the customer's request. A switch within the same category, or an upgrade, does not affect the contract or payment. The customer accepts that a replacement vehicle may be substituted if the contracted vehicle becomes unavailable for any reason.

15. Circumstances beyond our control

If any of our guarantees or contractual terms cannot be met due to conditions outside of our control — including weather, accidents, and other acts of God — we will use our best efforts to notify the customer of those conditions and any resulting delays or changes.

16. Authorization of charges

In the case of non-payment, or of any disputed charges arising from matters such as vehicle damage or overtime, the purchaser agrees and fully authorizes those charges to be applied to the credit card provided.

17. Governing law

These terms are governed by the laws of the State of Georgia, USA. Disputes will be resolved in the state or federal courts located in Fulton County, Georgia. We carry commercial liability and auto insurance as required by Georgia law.

18. Changes to these terms

We may update these terms periodically. The "Last updated" date above reflects the current revision. Continued use of the service after changes constitutes acceptance.

Contact

Questions about these terms: email sales@prestigesr.com or call 404-623-0615.

By booking online or by signing a contract with Prestige Signature Rides & Concierge, the purchaser confirms that they understand and fully agree to the terms and conditions above.